Who Are You Anyway?
One of the most daunting tasks when starting a new business (Etsy or otherwise) is to develop your Brand or “Image”. I am contacted by sellers everyday wondering why their new venture isn’t “taking off” or “breaking sales”. So I put on my Marketing Hat and venture on over to their shop or website. I open up the page and see a blurry, pixilated image that I can’t even read, something about “Welcome to my XYZ Shop” and then a page long announcement with swirly hearts and stars after every word. I’m bored, and you sell what exactly? You lost me after heart number ten.
Before you get upset, I understand that there are learning curves when it comes to starting a website or online shop. You may not know a pixel from pixie dust or png from pluto. You may already have 400 sales, hearts, stars and all. Even seasoned sellers need to step back and really evaluate their progress. Some soul searching and mistakes are required before you can refine your “image”. You get less than 10 seconds to impress someone landing on your page. SHOW me what you are made of. I know you have amazing products, but a complete stranger who just googled you, does not.
Now let me tell you a brief story. A couple of years back, I helped brand a small then no name “Tea Company”. The two of us (yes 2) worked to perfect our “image, logo, brand, product design etc.” We had the sheer luck of having a friend of a friend of someone’s cousin by marriage, who happened to be a very prominent beverage CEO be a consultant for us. His first words of wisdom for for us? “You have no idea who you are.”
What? Really? Did you read the “About Us” page? Did you see that super cool logo and sweet website that our overpaid web guy designed? After about a month long wound licking session, we decided to brainstorm over good ole’ CEO talking head’s advice.
He was right. We were clueless. We had the basics: a sleek logo, killer product line, a clean, professional e-commerce site, plenty of traffic and bread and butter sales. So what was the problem? In a sea of “Tea Companies” we had become like EVERYONE else. We might as well have said “Welcome to my XYZ Tea Shop” and added hearts and stars on our announcement. Again, no offense…just making my point. So what did we do about it? We soul searched. We bounced hundreds of ideas off of complete strangers. We made list after list over Chai Tea Lattes. We sent out surveys. We raised the bar. We did market research. We got mad. We wanted to tell him to fly to Mars. We finally got “It”.
Our little “XYZ” no name Tea Company became “THE Luxury Loose Leaf Tea Company”. We collaborated…with “The Finest Tea Gardens around the World”. Our collections were Luxe and only available in Select Boutiques, High-End Hotels and Chef owned Restaurants. We made sure we could back up our claims and crushed our competition by outsourcing them and making a stand alone BRAND. We had the kind of loyal customers that would back you up in a boxing match (not that it came to that).
So whether you are crafting goods in your back room for fun or have serious intentions of “going to the next level” with your business: Take the time. Get feedback. Soul Search. Take feedback to Heart. Set Goals. Learn Photoshop (gotta fix that blurry logo remember?) Tell Me.
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http://jorisna.etsy.com Kay
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http://jordantoday.co.cc/?p=23866 Who Are You Anyway? | Handmade Spark | Jordan today
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http://swanriverstone.etsy.com Andrea
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V Maxwell
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http://www.ubervu.com/conversations/handmadespark.com/blog/who-are-you-anyway/ uberVU – social comments
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Tim Adam
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http://topsy.com/trackback?url=http://handmadespark.com/blog/who-are-you-anyway/ Tweets that mention Who Are You Anyway? | Handmade Spark — Topsy.com
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