Turn Your Etsy Views Into Sales
Tell me and I’ll forget. Show me, and I may not remember. Involve me, and I’ll understand. — Native American Proverb
Great quote! I’ve heard it before, in a different context, but today, I thought I’d talk about this in terms of customers & sales. Advertising & SEO will get more viewers to your page & that’s a major first step. Without views there will be no customers. No matter how great the photos, the descriptions & ultimately, the products are, if no one sees them, no one can purchase them. Once you have the views & the potential customer is in your shop, then what? How do you keep them there? Once you have them lingering in your shop, how do you turn those new views into sales?
The key to this process is engagement, involving the customer, creating a kind of ‘link’ between the customer & the shop & the item. This can be an important & difficult to accomplish task, even for the most creative among us. We are used to creating in a certain way, with our art, our craft, now we need to effectively create in other ways, through our words & our photos. We need to communicate the story of the item, to involve the customer. We do this through the item descriptions & photos. Beyond just documenting the way an item looks, photos can help tell the items story, give it a personality, something the customer can relate to. The story should be simple, just enough to interest the viewer, not so much that it overshadows the item. This takes skill & practice. I’ve been working on this, I’m no expert. Some shops do this very well, Ninon is a great example of this (she also tells great stories, in her item descriptions).
Another way to engage your customer is through item descriptions. Tell a little story, again, just enough for interest, not too much. Make the story relate to the item. I’ve seen shops that told interesting stories & lovely poetry that had nothing to do with the item. They had my interest, but the item didn’t. Certain major retailers have done this, with great success. Banana Republic, back when they were more of a mail order company, is a great example of this. I actually wanted to receive their catalog for the descriptions alone. Each item had a little story of where it came from & how it was designed, the countries & cultures that where a part of the design & ultimately the appeal. I wanted to buy their things, wear their items, feel like a world traveler, even if I couldn’t go off to the jungles of Africa or explore rain forests.
I’m not as much of an expert as they were, but I’m working on it. Here’s an example of one of my most recent item descriptions:
Beauty. Happiness. Hopes…
Milagros are used for many different things: hopes, prayers, concerns, wants. They are made of metal, left on alters, worn & kept in the home. Each one can have many different meanings, depending on it’s user. A leg can be a health concern or a desire to travel, for instance. The milagro in this piece is a female figure, perhaps a symbol of feminine beauty, maybe feminine strength, but that is up to the wearer. Thanks for stopping by! SAM
Milagro means “miracle” in Spanish.
I give a little background into the meaning or thought process of the piece & descriptions of the items used in the making of the piece, as each is one-of-a-kind. I like to use a bullet point format, so the viewer can read as much or as little of the description as they choose.
Descriptions can have great power. This is also a skill that takes practice & time, but one that will pay off in the end. It’s also a fun way to practice your creativity.
So involve your customers, don’t just tell or show, they’ll gain an understanding of your unique items & the stories they tell, they’ll stick around, they’ll buy & they’ll come back for more of your stories! SAM
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