Ever Wonder How Customers Find Your Etsy Shop? Here Is An Easy Answer

This morning I bought these fabulous notecards from one of my favorite Etsy shops, Flapper Doodle.


flapper doodle boxed stationery set - personalized

flapper doodle boxed stationery set - personalized


SassyBelle’s Spotlight:

When I was going through the checkout process, I noticed something in the PayPal part that I had never seen before. There was a one question survey asking how I found Flapper Doodle. I always wonder how buyers have found my shop, SassyBelleWares, so I was almost as excited about this question as I was about my new notecards! Yeah, I know about Google Analytics but that makes my head spin so I was thrilled to find there was a simpler way to get an answer to, “How did you find my shop?”! Of course, getting an answer is dependent on the customer answering the question, but I figured it can’t hurt to try.

So off to PayPal I went to figure out how I could get this question into my checkout process. I found the answer almost immediately and was shocked at how easy it was to implement the one question survey! I realized I couldn’t be the only one who did not know this was an option. After all, this was the first time I had seen it at checkout and I have done lots of shopping on Etsy! Thank you Eloise and Ramona for making me want to buy your notecards thus stumbling upon this helpful feature! In return I will share my discovery with everyone!

The quick and easy steps to add the one question survey:

1) Login to your PayPal account

2) Under “my account” click “profile”

3) Under “selling preferences” click “custom payment pages”, then click “options” and go to “merchant service options”

Ever Wonder How Customers Find Your Etsy Shop?

4) Check “add a customer service survey” and fill in the blanks*

Ever Wonder How Customers Find Your Etsy Shop?

Ever Wonder How Customers Find Your Etsy Shop?


5) Make sure you click “SAVE” before you exit

* I used “How did you find SassyBelleWares” for my question. I thought using my shop name rather than just “us” or “me” might help them remember my shop better for next time. You can ask any question you would like and add any answers for the customers to choose from. For the five answer choices, I used:
-friend/family
-google search
-yahoo search
-facebook
-Etsy

Hope this information is helpful to you!


kidnaroundcreations says:

Just in case you are looking for the survey after a sale…click on transaction details and almost to the bottom of the page it will say ” Survey Details” and the answer will be there if your customer took the survey.

sassyfrass123 says:

Hey Hey! I upgraded to my Paypal account status and now I have the options! I didn’t even know their were different types of accounts. I have now added that survey and can’t wait to see the responses. Thanks so much!

Join the conversation over in the Etsy Forums HERE.

  • http://www.moobeetees.etsy.com MooBeeTees

    Fabulously helpful – thanks!

  • http://twocheekymonkeysdesigns.blogspot.com Deb (Two Cheeky Monkeys)

    Thank you, thank you, thank you!!! I am going to have to set this up right now.

  • http://www.etsy.com/shop/tammnoony tali

    THANK YOU!!! What a “small” & amazing tip! Great idea!

  • http://whatoncewas.etsy.com lianne

    Thank you so much! I continue to learn new things every day, and this was so easy to do!

  • Tim Adam

    You are welcome! There is some much out there to soak up and learn! Knowing where your buyers come from can help your marketing efforts tremendously!

  • http://www.diannearnettedesigns.etsy.com DiAnne Arnette

    Great tip! I just added it to my Paypal.

  • http://www.etsy.com/shop/ebrown2503 Eleanore

    Amazingly simple and SOOOO useful. Thank you!

  • http://www.etsy.blackheartjewellery.com Jules

    Thank you! I love how the handmade community shares tips & helpful info with each other. It’s wonderful!

    Jules
    Black Heart Jewellery

  • http://www.mrstalbott.etsy.com Eileen Hook

    What a great idea! I’ll be adding it!

  • http://www.folksy.com/shops/theblackcatjewellerystore Anna Berry

    Thanks. This has been a great help. I have set it up immediately.

  • http://www.purepalette.etsy.com Usa Pratanasup

    Thank you for one great idea to add into my site. Usa

  • http://gracefullygirly.com Kimberlee

    This is awesome! Thanks.

  • http://moondogfarm.etsy.com Nikki Fox

    I am SO EXCITED about this!!! and so glad I saw the link on FB!

  • http://www.mypricelesscreations.etsy.com Doris Price

    ONCE again all I can say is I’m glad I found “Handmade Spark” and now I have found just ONE MORE!! answers to something I kept thinking I wish Etsy had a “HOW did you find my shop(name of course) did I say ONE this site is the best of Cyberspace!

    adding something else: Sparks is on my FB page where I found it due to susansbeads and I am sharing more of what I find with others.

    Thanks again! Doris Price

  • http://www.etsy.com/shop/RockRibbons Deborah Batchelor

    Thanks for the great tip! I learnt two things today as I didn’t know you could upgrade your PayPal listing. I had to do this before being able to create the questionnaire. So thanks very much for helping me!

  • http://yoola.etsy.com YooLa

    Great Tip !!! I already put it in and hope to start getting some answers.

  • http://kottagekreations.etsy.com Laurie Salinas aka KottageKreations

    Im so glad I was up late to see the tweet about this awsome tip and treat! Thank you PeanutsCreation for the RT. I wouldn’t have seen this handmadespark.com tip if you hadn’t! Thank you, thank you, thank you. I only have one sale, but it will be very helpful to know where are customers come from!

  • http://kottagekreations.etsy.com Laurie Salinas aka KottageKreations

    Wow, that was so easy!

  • http://www.naturesartmelbourne.etsy.com martina

    This is a dream coming true! Thank you so much for this great info.
    and it was soooo easy!

  • http://Uniquelynancy@Etsy.com Nancy Tanguay

    Thank you so much! There is so much information out there it’s hard to find it all.

  • http://pennyfabricart.etsy.com PennyFabricArt

    Thank you! People have been asking for this function in the forum for at least a couple years – and there it was right at our fingertips!

  • http://afiberjourney.etsy.com/ Janet Ann Thompson

    This is a brilliant find. Thanks for taking the time to share. I logged on, followed your directions and can’t wait to see if I get some answers.

  • http://bagalicious.etsy.com Corinne at Bagalicious

    Awesome tip!!I will definitely use this one. Thanks so much! ~Corinne at Bagalicious, http://facebook.com/bagalicious

  • http://www.etsy.com/shop/monkeyminddesign09 Monkey Mind Design

    Great tip… thanks! Can’t wait to see the results!

  • http://www.jinxgarza.com Jinx

    Thank you so much for posting this! What a great idea.

  • http://newmexicomtngirl.com CheyAnne

    this is great, Now I just need to sell something and see if they take the survey. Thanks for the heads up and I will definitely pass this around
    Peace n Abundance
    CheyAnne
    http://cheyannesexton.etsy.com

  • http://silentgoddess.etsy.com silentgoddess

    Wow!!!! What an awesome tip :) Thank you so much.
    I have already gone in and set up my survey.

  • http://intensedebate.com/profiles/hisforhome H is for Home

    Yet another big THANK YOU for the tip! I've just updated my PayPal account.

    I've been thinking about sending a survey out to past customers but this seems a lot easier and more likely to get a response!

    Adelle http://www.hisforhome.com

  • http://www.designsbyjenean.etsy.com Jenean

    I just added the survey. Thanks for the great tip. I occasionally sell something on eBay and use paypal for payment. Will this survey show up on my sale through eBay?

  • http://www.amymaydesign.etsy.com amanda

    Very Helpful! Just finished setting it up myself, really easy:)
    Thanks!

  • http://www.thescarletrobin.com Jenifer

    Done! Thanks so much for this info! http://www.thescarletrobin.com/catalog/

  • http://trusk4u.blogspot.com trusk4u

    Thanks so much for sharing this information! I just added it to mine!!

  • http://intensedebate.com/profiles/meeabee Jacqui @Mee a Bee

    Thanks for this great tip!
    Jacqui

    Handmade in Japan http://www.etsy.com/shop/meeabee

  • http://whitneysmithpottery.com/ whitney

    SO helpful! I can;t believe I didn't know about this– thank you!

  • http://www.aroluna.etsy.com aroluna

    BIG thank you for sharing!!! Great tip!!!

  • http://www.inexpensivejewelryphotography.com Jim Juris

    Very clever. The answer to that question will be very beneficial to the Etsy shop owner even if only a small percentage of the people that purchase something answer that question.

  • http://twitter.com/ThePaperButton @ThePaperButton

    Thanks so much!

    Any success with the "Promotional Emails" option? I would love to hear feedback on that option =]

    Kari
    @ http://www.ThePaperButton.com

  • http://twitter.com/gabeadz @gabeadz

    Thank you so much!!!!!!!!!!!!!!! Just what I need! :)

  • http://twitter.com/goofingoff @goofingoff

    Great information. thanks.__GoofingOff.etsy.com

  • http://www.fabricsilove.com Gina

    Thanks so much! I just added it to my PP. Sometimes it's like they make things too easy, it's right under our noses!!

    I'm always amazed at how people in the handmade business are so kind to share their knowledge with others!!

    Thanks again!

    Hugs,
    Gina

  • http://OpusMuse.etsy.com Nicole

    OMG this is what I've always been looking for!!! Thanks so much for this valuable info!

  • http://www.madebyhands.info/handmade/quick-tip-23-survey-your-customers.html Quick Tip #23 – Survey Your Customers | Made by hands

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  • http://www.orangecatart.com Jill

    Brilliant! Can't wait for some sales to see what people say. :)

  • http://www.etsy.com/shop/birdie1 Laurie

    Thank you – I'm logging into paypal now!

  • http://www.lovejanejewelry.com LoveJaneJewelry

    I have tried to set this up but it appears that because I am on a mac using the Firefox browser these options are not available. I tried using Safari as well, no luck. I am reluctant to put Internet Explorer on my Mac. Any thoughts on this?

  • http://justinejustine.etsy.com justine

    amazing idea!! thank you!

  • http://www.facebook.com/profile.php?id=1714640357 Mona Adamany Lindvall

    I've always been curious…thanks so much for helping me to get the answers!

  • http://www.lillybugboutique.etsy.com Christine

    Thanks for this awesome tip. I've been curious about how I could possibly find out how my customers found me.

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  • http://www.etsy.com/shop/aforfebre Agustina

    Fabulously helpful – thanks!

  • http://www.kellscreations.com Kelley Pounds

    Thank you! This is very helpful.

  • http://bellacosaart.etsy.com deana

    thanks so much, just added it

  • http://www.facebook.com/selina.farmer Selina Farmer

    Thank You!!!

  • http://janinekingdesigns.etsy.com janine king

    Excellent post! I tweeted it at twitter.com/janinekingbags. I'm the top seller in Bags & Purses and have been accepting Paypal payments on Etsy and Ebay for years and didn't know about this Paypal feature. I don't have time to study my Google Analytics so this is going to be soooo helpful. Thank you so much! Janine :) (janinekingdesigns)

  • http://intensedebate.com/people/hsblog hsblog

    Well from now on you will know!!! Congrats on your success!!

  • http://MyInnerPrincess.etsy.com Sandi

    Thank you so much. I'm thrilled I found this info and just set it up for use. :)

  • http://www.yifatiii.etsy.com/ yifatiii

    "Handmade Spark" ROCK!!!!
    Thanks for this tip, I added a survey to my PP now.
    Thanks ♥

  • http://janinekingdesigns.etsy.com janine king

    I have made sales since I added the survey info and I can't find the results on the transaction detail pages in my Paypal account. Is that where it's supposed to be? . I definitely saved the changes because when I go into the custom page options the survey question info I added is there. Where exactly do we find the customers response to the survey? Maybe I'm looking in the wrong place.

    Thanks for any help.

  • http://janinekingdesigns.etsy.com janine king

    Nevermind. I found it. I was looking at an eBay payment transaction detail page and it doesn't apply to ebay. : )

  • http://www.heartsandlaserbeams.com steph

    holy crap that was amazingly easy – thanks for passin on the info!

  • http://holly-beck.blogspot.com/ Holly

    Very helpful! Thank you!

  • http://twitter.com/mayitass @mayitass

    Wonderful! Thanks so much!!

  • http://intensedebate.com/people/hsblog Timothy

    Oh good!!

  • http://twitter.com/1of1Jewelry @1of1Jewelry

    Thanks a bunch!!! Great article!

    Chavon http://1of1JewelryDesign.etsy.com

  • hideaheart

    Wonderful tool to know about. Thank you! http://hideaheart.wordpress.com
    I shared it on the http://www.facebook.com/hideaheart page immediately for all HIDE A HEART LinkLove connections!

  • http://quirkynberkeley.etsy.com Quirkynberkeley

    Thanks so much for posting this! It was really helpful, and I look forward to finding out how people come across my Etsy shop.

  • http://www.blog.sacredsuds.com Andrea (Sacred Suds)

    Fantastic! I just added the survey to mine. Can't wait to get my next sale and see the results!

  • http://mariemoimeme.blogspot.com/ Marie

    Thank you for your good advice.

  • http://www.vibranttrains.com Lisa

    This information was extremely helpful and exactly what I was looking for for months.
    Thank you so much for your insight and input to help others.
    Very positive experience with this.

    Lisa

  • http://twitter.com/vibranttrains @vibranttrains

    This information was extremely helpful and exactly what I was looking for for months.

  • Sheryl

    Thank You! I am always wondering how customers find me- now a way to find out!
    MermaidsPalette

  • http://mustlovehomedecor.etsy.com mustlovehomedecor

    I added this feature but it does not appear in transaction details. Does this mean the buyers are not answering the survey?

  • http://www.adorejules.com Nancy

    Thank you for taking the time to educate us all!! I immediately set this up in my PayPal account!

  • Karen Brady

    Awesome! I have added the survey to my PayPal Account … Thank You sooooooo much for sharing this valuable tool!

  • http://www.fabienneleydecker.com wildponies

    Cool…Love that tip!! will sure use it..
    MAny thanks again!!
    FAb :)

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  • http://www.Kirameku.etsy.com Maxime

    Great tutorial ! That will be so helpful ! Thank you so much !

  • mhandmade

    Thank you for the step by step instructions!

  • http://revivalink.com/blog Revival Ink

    I have been looking for a way to do this through Paypal forever! I even called Paypal and asked if there was a way to add an online survey to their shopping cart, and they were no help. Thank you so much!

  • http://www.etsy.com/shop/deepfried missdeepfried

    Oh insanely helpful! Thank you!

  • http://ringbyringdesigns.com Bev

    Thanks so much! Very helpful informations.

  • esscentualalchemy

    How Lovely!!! That's great for an option! I've seen and taken other peoples, though I haven't put up my own.
    http://www.absinthedragonfly.etsy.com

  • ccooperdesigns

    Thank you so much…I have added this feature :)

  • Pili1978

    Thanks!! this is great information, I just added it to my paypal account! :)

    http://www.etsy.com/shop/LilacLeafdesigns

  • momsjewels

    I am off to check my Paypal account!!! Thanks a Ton!!!

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  • http://fheufeifefhii.com Marcelle Allen

    Hey this is the great article . Can one use some of it on my blog ? I would obviously link back to your article so people could view the entire article if they wanted to. Thanks in either case.

  • http://www.canetaespia.pro.br caneta filmadora

    Hi there, just became aware of your blog through Google, and found that it is really informative. I’m gonna watch out for brussels. I’ll be grateful if you continue this in future. A lot of people will be benefited from your writing. Cheers!

  • Mable Tan

    Thanks! I’ve been wondering about that for some time! Very helpful!

  • http://www.itsflowerthyme.com Kirsten

    How do you find it?  I’ve been looking for it but can’t find the responses anywhere. 

  • Forgetmenotkeepsake

    Hi,
    Etsy also added some more stats that list where visitors come from and what keywords they use to find your shop but I like this because it can collect information about the actual buyers of your shop items, thanks for the info!

    http://www.etsy.com/shop/forgetmenotkeepsake

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